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Customer Support Agreement

An NMC Customer Support Agreement (CSA) is an arrangement between you and NMC to provide regularly scheduled machine maintenance. Agreements are tailored to fit your business and can range from simple scheduled maintenance kits to the comprehensive total maintenance and repair plan.


Regardless of what equipment you own, an NMC Customer Support Agreement (CSA) guarantees timely, expert service to keep you on the job. You have more time to run your business, while we perform important service and maintenance tasks.

Benefits of an NMC CSA:

  • Better cost control
  • Maximize uptime and equipment life
  • Higher resale value
  • Flexible payment options
  • Customizable with options
  • Cover any piece of equipment, any make, any age, any application
  • Detect problems early
  • Shift maintenance responsibility from you to NMC CAT trained Technicians
  • Premium products and parts provided
  • Reduce owning and operating costs

Types of CSAs:

Basic

Designed for customers that perform their own preventative maintenance

• All parts needed for the scheduled maintenance interval arrive in an organized box. No need to track down part numbers or missing parts.
• 20% discount on filters.
• Fluid Analysis postage-paid sample bottles included.
• Flat rate pricing to keep your costs consistent for each scheduled maintenance interval.
• Product Link hardware and installation offered at a significant discount.
• Vision Link subscription included with the purchase of Product Link. 
• NMC Fault Code Monitoring Subscription (an NMC Uptime Service) included on applicable machines.

Standard

Designed for customers that perform some of their own maintenance, but would prefer that NMC handle the more intensive intervals

• NMC provides kits for the 250 and 500 hour intervals for customer performed preventative maintenance.
• NMC provides labor, parts, and oil to perform the 1000 and 2000 preventative maintenance intervals.
• All parts needed for the customer performed scheduled maintenance intervals arrive in an organized box. No need to track down part numbers or missing parts.
• 20% discount on filters.
• Fluid Analysis postage-paid sample bottles included.
• Flat rate pricing to keep your costs consistent for each scheduled maintenance interval.
• Machine Inspection.
• Product Link hardware and installation offered at a significant discount.
• Vision Link subscription included with the purchase of Product Link.
• NMC Fault Code Monitoring Subscription (an NMC Uptime Service) included on applicable machines.
• NMC Machine Analysis Reports Subscription (an NMC Uptime Service) included on applicable machines.

Premium

Designed for customers that would prefer that NMC handle the maintenance of their machine.

• NMC provides labor, parts, and oil to perform the 250, 500, 1000, and 2000 preventative maintenance intervals.
• All parts needed for the customer performed scheduled maintenance intervals arrive in an organized box. No need to track down part numbers or missing parts.
• 20% discount on filters.
• Fluid Analysis postage-paid sample bottles included.
• Flat rate pricing to keep your costs consistent for each scheduled maintenance interval.
• Machine Inspection.
• Product Link hardware and installation offered at a significant discount.
• Vision Link subscription included with the purchase of Product Link.
• NMC Fault Code Monitoring Subscription (an NMC Uptime Service) included on applicable machines.
• NMC Machine Analysis Reports Subscription (an NMC Uptime Service) included on applicable machines.

Ultimate

Designed for customers that would prefer that NMC handle all of the maintenance and repairs of their machine.
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• Regular repairs are performed and covered by NMC. Contact your NMC rep for more details and limitations.
• NMC provides labor, parts, and oil to perform the 250, 500, 1000, and 2000 preventative maintenance intervals.
• All parts needed for the customer performed scheduled maintenance intervals arrive in an organized box. No need to track down part numbers or missing parts.
• 20% discount on filters.
• Fluid Analysis postage-paid sample bottles included.
• Flat rate pricing to keep your costs consistent for each scheduled maintenance interval.
• Machine Inspection.
• Product Link hardware and installation offered at a significant discount.
• Vision Link subscription included with the purchase of Product Link.
• NMC Fault Code Monitoring Subscription (an NMC Uptime Service) included on applicable machines.
• NMC Machine Analysis Reports Subscription (an NMC Uptime Service) included on applicable machines.

FOR MORE INFORMATION CONTACT YOUR PRODUCT SUPPORT OR SALES REPRESENTATIVE. YOU MAY ALSO CONTACT THE EQUIPMENT MANAGEMENT SOLUTIONS TEAM AT csa@nmccat.com.