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 Customer Support Agreements

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As a Cat customer, you are part of the most powerful support system in the world -- a system that sets the standard for parts and service support, from extensive parts inventories to preventive maintenance, diagnostics and emergency service -- all backed by field technicians who know your needs are prepared to meet them. We have a variety of tools to help you manage risk and control costs, all customized specifically for you to provide the exact support you need.

A Customer Support Agreement (CSA) custom designed for you is one of the most convenient and affordable ways we can help you take advantage of these valuable resources. CSAs go by many names and cover many aspects of maintenance, repair and power system operation. These highly flexible agreements can range from scheduled inspection and preventive maintenance to before-failure overhauls and total cost-per-hour guarantees. What service you include will depend on your equipment, your installation and your employee capabilities - factors we will carefully analyze with you before an agreement is proposed. Every CSA has one primary goal: to free up valuable time for you to focus on what you do best - managing and growing your core business.

One of the most important features of a CSA is flexibility. There are no pre-determined requirements or specific products or services that you must agree to buy. Instead, every CSA is an individualized plan that fits your needs and keeps you in control of your budget. A CSA will:

  • Reduce the risk factors associated with equipment failure
  • Ensure that highly-trained technicians work on equipment
  • Ensure that services are performed at the correct intervals
  • Use Fluid Analysis to detect potential problems  
  • Provide peace-of-mind that equipment will function

The CSA's cost can be either a monthly flat rate, a cost-per-hour based on the engine's hours, or some other pricing structure based on the type of service anticipated over the period of the CSA's coverage. 

Here are a few of the more common options:

  • Inspection Programs
  • Preventive Maintenance
  • Total Maintenance and Repair
  • Customized Agreement

For more information, contact a NMC Cat Power Systems Representative