Customer Support Agreements
As a Cat customer, you are part of the most powerful support system in the world -- a system that sets the standard for parts and service support, from extensive parts inventories to preventive maintenance, diagnostics and emergency service -- all backed by field technicians who know your needs are prepared to meet them. We have a variety of tools to help you manage risk and control costs, all customized specifically for you to provide the exact support you need.
A Customer Support
Agreement (CSA) custom designed for you is one of the most convenient and
affordable ways we can help you take advantage of these valuable resources.
CSAs go by many names and cover many aspects of maintenance, repair and power
system operation. These highly flexible agreements can range from scheduled
inspection and preventive maintenance to before-failure overhauls and total
cost-per-hour guarantees. What service you include will depend on your
equipment, your installation and your employee capabilities - factors we will carefully
analyze with you before an agreement is proposed. Every CSA has one primary
goal: to free up valuable time for you to focus on what you do best - managing
and growing your core business.
One of the most important
features of a CSA is flexibility. There are no pre-determined requirements or
specific products or services that you must agree to buy. Instead, every CSA is
an individualized plan that fits your needs and keeps you in control of your
budget. A CSA will:
- Reduce the risk factors associated with equipment failure
- Ensure that highly-trained technicians work on equipment
- Ensure that services are performed at the correct intervals
- Use Fluid Analysis to detect potential problems
- Provide peace-of-mind that equipment will function
The CSA's cost can be
either a monthly flat rate, a cost-per-hour based on the engine's hours, or
some other pricing structure based on the type of service anticipated over the
period of the CSA's coverage.
Here are a few of the more
- Inspection Programs
- Preventive Maintenance
- Total Maintenance and
- Customized Agreement