NMC Cat Featured in Cat Year in Review 2013
April 07, 2014
Caterpillar is in business to help customers succeed, and nothing is more critical to customer success than having machines ready to do the job wherever and whenever they are needed. Cat® dealer NMC understands this and works with customers to ensure they succeed.
Based in Nebraska, NMC's customers range from construction companies to feed lots, but they all have one thing in common — the need for reliable, dependable equipment. NMC's Equipment Management Solutions department offers a variety of solutions to their customers, such as ProductLink™ and VisionLink™ technology, Fluid Analysis, Fault Code Monitoring, Machine Analysis Reporting and Customer Support Agreements.
Fault code technology enables a machine's engine to generate a "fault code" whenever it operates outside of expected performance. NMC's Fault Code Monitoring service utilizes Cat® Product Link to transmit machine fault code alerts to NMC's knowledgeable staff via satellite or cell phone as they occur. The team then analyzes the data, researches potential causes and repairs and notifies the customer with a recommendation. By catching potential problems early, customers save time and money by avoiding major repairs.
Recently, the NMC Equipment Management Solutions Team saved customer Werner Construction thousands of dollars with Fault Code Monitoring. The customer saw a cost savings of 90 percent by catching a fuel injector problem early and replacing it, rather than having to replace the entire engine of the machine.
"We count on NMC's Equipment Management Solutions group to help us monitor and manage our fleet of Cat® equipment. By monitoring fault codes, they identified a fuel injector on one of our Cat® 972K Wheel Loaders that wasn't responding correctly and quickly replaced the part before it caused any damage to the engine. This type of customer service allows us to maintain equipment uptime and manage our repair costs," says Brad Beck, Fleet Operations manager for Werner Construction. Werner Construction is a family-owned company that has been in business for 77 years and has more than 120 pieces of Cat equipment, as well as several other pieces of equipment with Cat® engines.
NMC also provides Fluid Analysis service to customers. The Fluid Analysis Lab is able to test almost any fluid on a piece of equipment: engine oil, transmission fluid, hydraulic fluid, fuel, coolant, etc. This allows NMC to accurately and scientifically identify mechanical problems, which helps reduce customer downtime and minimize repairs costs. The tests performed include identifying wear metals that are present, particle counts of metallic and non-metallic debris and analyzing the sample for the presence of fuel, water and glycol. These tests and others provide one detailed sample report with a recommendation in an understandable language.
In May 2013, NMC's Fluid Analysis Lab also provided significant savings to Werner Construction by identifying an issue with a machine's transmission and making a small repair before the issue destroyed the entire transmission.
"We've incorporated NMC's Fluid Analysis Services into our Fleet Management Program in part because it allows us to better manage our expenses by identifying any potential equipment failures before they become more serious or catastrophic. We receive the analysis results quickly and can always count on the staff at NMC to provide support, and if necessary, service repairs," commented Beck.
In a world where time is money, NMC's Equipment Management Solutions department allows customers to reduce unexpected downtime, schedule service around production demands and ultimately realize a systematic approach for managing fleet and repairs — providing critical information whenever they need it, wherever they are.
For more information about NMC Equipment Management Solutions contact click here
Read Caterpillar's 2013 Year in Review