of this policy is to inform customers of NMC Group, Inc. and its subsidiary and
affiliated companies (“NMC”) and users of NMC websites regarding the collection
and use of Customer Information (as defined below).
The exchange of information is critical in business
relationships. Customers and potential
customers (“Customers”), in their interactions with NMC, may provide and
disclose various types of information to NMC which enables NMC to provide
products, services or support to its Customers. In some cases, providing this
information to NMC’s equipment manufacturers and suppliers (“Equipment Manufacturers”)
furthers NMC’s mission to provide these benefits to its Customers. This information will be referred to
throughout this policy as “Customer Information.”
NMC recognizes the
importance of Customer Information to its Customers and has enacted this
make use of its Customer Information.
Due to the nature of NMC’s business, it is anticipated that this information
will be of a commercial nature and not consumer or personal information.
of Customer Information
NMC may obtain Customer Information from a variety of
sources, including, without limitation, Customer transactions and related
documents, Customer survey responses, equipment technology, its website or
other Customer interacting technology, Customer inquiries, third party brokers,
resellers and data aggregators or industry sources.
Information will generally include, but is not limited to, Customer name,
company size and sector, individual contact names and job titles, postal
address, telephone and fax numbers, e-mail addresses, and equipment owned
and/or used by Customer. NMC also has
access to Customer Information that is generated from equipment usage.
Use of Customer Information
In all cases, NMC will utilize Customer Information and
safeguard it as required by applicable laws.
NMC’s use of Customer Information generally enables NMC to
provide services to NMC’s Customers (including order processing, warranty,
delivery, installation and support services, invoicing and answering Customer
inquiries). In addition, NMC may also
use Customer Information to improve the level and type of services and products
that NMC offers. As part of this
interest in improving the services and products provided, Customer Information
may be processed and enhanced as provided below.
NMC may from time to
time inform its Customers about products and services and other information NMC
feels may be of interest.
Whom Does NMC Disclose Customer information?
NMC may exchange Customer Information within NMC Group,
Inc., its subsidiary and affiliated companies and among their internal
departments in order to fulfil sales and support obligations, as well as for
marketing, operational or strategic functions. As a general rule, NMC does not
disclose Customer Information to parties outside of NMC except as set forth
Certain Customer Information of a general nature (i.e.
Customer name, address, equipment purchased and serial numbers) that is
necessary for post-sale functions by the Equipment Manufacturer (such as
documenting purchases and providing warranty and other service functions) may
be passed to Equipment Manufacturers. In
addition, the products sold may also contain technology for transmitting
information on the product’s use directly to the Equipment Manufacturer. Equipment Manufacturers may use Customer
Information provided by NMC for their own direct marketing purposes.
In addition, NMC may contract with a third party marketing
consultant(s) and/or data processor(s) to provide strategic guidance, outsource
services or exchange, collect and process Customer Information. In such case, NMC will enter into a contract
with such parties that requires such parties to employ reasonable and
appropriate safeguards to protect the confidentiality of Highly Sensitive
Customer Information (which is defined as Customer Information of such a
sensitive nature that a reasonable person would believe it presents a serious
and imminent risk to the Customer’s business if discovered by a competitor or
the general public, such as financial data or trade secrets). NMC does not authorize these third parties
to use Customer Information for purposes other than for which they has been
provided, and does not authorize these third parties to disclose that
information to unauthorized parties or use that information for their direct
marketing purposes. NMC may, as part of its transactions with these parties,
allow such parties to aggregate the Customer Information for use in its
In certain limited situations, NMC may share
"de-identified" Customer Information with affiliated third
Customer Information means Customer Information which has been scrubbed of the
identifying elements so that it does not specifically identify a company or
individual and there is no reasonable basis to believe that the company or
individual to which the information applies can be discerned.
Unless required by law, Highly Sensitive Customer Information
will not be disclosed for use by parties outside NMC.
Any Customer Information provided to any third party is
Finally, NMC may share
Customer Information if required or permitted to do so for any or all of the
following reasons: (i) to comply with a subpoena, legal process, government
request or any other legal obligation, (ii) to prevent, investigate, detect, or
prosecute criminal offenses or attacks on the technical integrity of the
website or our network, (iii) to protect the rights, privacy, property,
business or safety of NMC, its partners and employees, the visitors of the
website, or the public; and (iv) in conjunction with the sale of all or a part
of NMC's assets.
of Customer Information Held by NMC
While it is impossible
to avoid all security risks, NMC takes Customer confidentiality and security
very seriously. NMC has implemented
reasonable and appropriate security procedures that restrict access to and disclosure
of Customer Information within NMC.
These procedures will be reviewed from time to time to determine whether
they are being complied with and are effective.
website is not directed to children under 13.
We do not knowingly, through the website or by any other means, collect
personally identifiable information from children under 13. If a parent or legal guardian becomes aware
that his or her child has provided us with personally identifiable information
without their consent, he or she may contact us at firstname.lastname@example.org to review what has been collected
or to request the deletion of any information collect.
Opt Out Option and
Correcting Your Information
may opt out of receiving emails from NMC by following the instructions in those
emails. Please allow ample time for NMC
to process your request. You may also
request changes to your contact preferences and to your information by emailing
us at email@example.com.
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